Delete your Touchline account and data

This page explains how to ask us to delete your account and associated data for the Android app Touchline - Football Matchday (package uk.co.matchdaypro.touchline), published on Google Play by 10th Dimension Limited.

Uninstalling the app does not delete your account. Removing Touchline from your phone clears the data stored on that device, but your sign-in account and any data saved with it in the cloud stay in place until you ask us to delete them using the steps below.

1. How to request deletion

1. Send an email to contact@touchlineapp.co.uk from the email address you use to sign in to Touchline.
2. Use the subject line “Delete my Touchline account”. You don’t need to give a reason.
3. We will check the request comes from the account owner. If you can’t send from your sign-in address, tell us in the email and we will ask you to confirm ownership another way (for example, by clicking a link sent to that address).
4. We delete your account and associated data within 30 days of confirming the request, and email you to confirm when it is done.

If you only want to remove some data (for example a team or particular matches) rather than your whole account, say so in your email and we will help.

2. Data that is deleted

• Your Touchline sign-in account (email address and password credentials held in Firebase Authentication)
• Your profile and app settings stored with your account
• Team, player, match and season data saved to your account
• Any cloud backups of app data tied to your account

3. Data that may be kept, and for how long

• Server and security logs that may reference your account are kept for up to 30 days after deletion and then removed.
• Crash reports (Firebase Crashlytics) use random installation IDs rather than your name or email. They are deleted automatically after 90 days.
• Usage analytics (Google Analytics for Firebase) use random app-instance IDs and are not linked to your account. Event data is deleted automatically under our Firebase retention setting (no more than 14 months); figures already combined into aggregate reports contain no personal data and may be kept.
• Google Play purchase records (for example a Touchline Plus purchase) are held by Google, not by us, and are kept by Google under its own retention rules and legal obligations. Deleting your Touchline account does not cancel or refund a Play purchase or subscription; manage those in the Google Play Store.
• Our email exchange about your request is kept as a short record that we carried it out, for up to 12 months, unless the law requires longer.

4. Data on your device

Data stored only on your phone is removed when you uninstall Touchline or clear the app’s storage in Android Settings. We cannot reach data on your device, so please do this yourself if you also want it gone from the phone.

5. Contact

Questions about deleting your data: contact@touchlineapp.co.uk. See also our Privacy Policy.